Social Media Support for the Top Instant Messaging Service – Portuguese

@Teleperformance Greece δημοσιεύτηκε 1 εβδομάδα πριν

Περιγραφή εργασίας

Take advantage of your language skills and give people the power to build community, by providing Social Media Support for the Top Instant Messaging Service.
Teleperformance collaborates with the world’s top cross-platform centralized instant messaging (IM) and voice-over-IP (VoIP) service that allows users to send text messages and voice messages, make voice and video calls, and share content.

We are looking for brilliant people who will work for our client, providing support to people from all over the world, who use this premium service that helps people connect and share no matter where they are in the world.

What you will do
Handle tickets, following support procedures and policies
Communicate with customers via chat & e-mail, following support procedures and policies
Follow specified workflows for incident identification, escalation, resolution and closure
Track and follow cases to ensure they closed in an efficient and timely manner
Work towards reaching targets as set out by client statement of work as well as internal targets

What you will bring
Superior written and verbal communications skills in Portuguese
Good communication skills in English
Ability to understand the main ideas of complex text on both concrete and abstract topics
Ability to fluently interact without strain for either party.
Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
High attention to details and follow through
An effective team player who is able to also work independently
Proven ability to deal with problems and solve them effectively
Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)

What we offer
Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
Competitive monthly salary + 2 extra salaries per year
Private Health Insurance
Numerous benefits and discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

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