Our client, a well known and rapidly growing Dental Medical Device company is looking for a Logistics & Customer Support Specialist to support the sales department, manage customers orders, and achieve the effective distribution of goods.

The successful candidate will be well-organized and will ensure our customers receive the right orders on time.

Responsibilities

• Excellent Customer Service with essential knowledge of the company’s products, continuous training and updates
• Support in the management of incoming phone calls of the Sales department, when needed
• Registration and collection of orders (picking/packing)
• Monitoring customer satisfaction and providing after-sales support
• Diagnose problems, generate new ideas and implement operational efforts to improve customer experience (customer journey) and excellent operations
• Prepare shipping documents (like invoices, purchase orders and bills of lading)
• Product inventories and stock control
• Management of driver routes and tracking of orders to ensure timely deliveries
• Informing the Quality & Qualifications department of problems encountered by customers
• Receiving & entering supplier orders

Qualifications

• BSc in Business Administration, supply chain management or relevant field
• 2 – 3 years of proven experience as logistics specialist or similar role
• Experience in customer service will be an asset
• Knowledge of laws, regulations and ISO requirements
• Working knowledge of Soft1 ERP or other ERP
• Outstanding organizational and time-management abilities
• Strong interpersonal and communicational skills
• Ability to solve problems and work efficiently with cross-functional teams

Benefits

• Pleasant and dynamic working environment in a new team of highly qualified professionals
• Work with innovative products
• Satisfactory remuneration package