Our client, a well known and rapidly growing Dental Medical Device company is looking for a Customer Service Representative – reporting to the Marketing & Sales Director – to receive customers orders, resolve customer inquiries and develop sales.

The successful candidate will be an excellent communicator who’s able to earn client trust and keep customer satisfaction at the core of every decision and behaviour.

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Receive and record customer orders
• Seize opportunities to upsell products when they arise
• Respond to customer queries in a timely and accurate way to achieve satisfaction
• Handle customer complaints and provide appropriate solutions
• Build sustainable relationships and engage customers through open and interactive communication
• Meet personal/customer service team qualitative and quantitative targets
• Keep records of customer interactions and share with Sales and Marketing Team

Qualifications:

• Experience in a customer support role
• Strong interpersonal and communicational skills along with active listening
• Customer orientation and adaptability to different personality types
• Ability to remain calm under pressure
• Analytical thinking and problem solving
• Multitasking and organizational skills
• Time management skills
• Familiarity with CRM systems and practices